$800 one-time software cost
Software
Snapdone software is priced as a one-time software cost plus a small monthly fee per person.
Pricing model
Software, managed services, projects, and infrastructure are priced separately.
The pricing model keeps software, recurring service labor, project work, and infrastructure visible so scope is easier to compare and control.
Commercial structure
The pricing model separates product, recurring support, project work, and consumption.
$5-$200 / user / month range
Managed Services
Managed services range from light oversight to full-service operational support depending on user count, risk, workflow complexity, response expectations, and operating load.
Scoped separately
Infrastructure
Microsoft licensing, Azure usage, security tools, backup, storage, networking, hardware, and redundancy are scoped based on actual needs.
Service menu
Service tiers should reflect support expectations, risk, and operating complexity.
$5 / user / month starting point
Essentials
Light advisory support, Microsoft 365 hygiene review, basic documentation, and periodic planning.
$25-$50 / user / month
Productivity Support
User support, Microsoft 365 help, account setup, device onboarding, printer cleanup, vendor coordination, and workflow tuning.
$75-$125 / user / month
Secure Operations
Identity hardening, endpoint protection, patching, email defense, backup review, vendor coordination, security safeguards, and reporting.
$150-$200 / user / month
Full-Service Management
Broader helpdesk coverage, lifecycle planning, monitoring coordination, continuity planning, automation support, security operations assistance, and on-site coordination when needed.
Pricing inputs
The right tier depends on the environment, not just the user count.
Per-user pricing is only useful when the scope is honest. Device count, risk profile, vendor load, application complexity, response expectations, and project backlog can matter as much as headcount.
User and device count
Users, shared workstations, clinical devices, front-desk devices, mobile hardware, printers, scanners, and replacement cycles.
Support expectations
Business-hours support, urgent response needs, remote coverage, on-site coordination, escalation paths, and after-hours requirements.
Security and compliance pressure
MFA, endpoint protection, email defense, audit-readiness documentation, access review, backup posture, and vendor risk.
Application complexity
EHR/EMR, billing, legal practice systems, document workflows, imaging, labs, portals, databases, and reporting requirements.
Infrastructure condition
Network age, Wi-Fi reliability, firewall state, Azure usage, server or cloud dependencies, redundancy, and backup design.
Project backlog
Migrations, cleanup work, documentation rebuilds, onboarding redesign, tenant changes, office moves, and workflow automation.
Pricing philosophy
Clear categories make planning easier.
This structure avoids blending software, support labor, project work, security tools, licensing, hardware, and infrastructure into one unclear monthly number. Buyers can see what is product, what is recurring service, what is project work, what is Microsoft or Azure consumption, and what needs separate scoping.
That makes growth options easier to evaluate and keeps the support tier tied to the actual service expectation.
Next step
Scope the software, service, and infrastructure pieces separately.
A useful estimate starts with user count, device count, current Microsoft environment, support load, document workflow needs, EHR/EMR or practice-management systems, vendor dependencies, security concerns, backup posture, and infrastructure requirements.